How to Empower Your Business with AI Agents

How businesses can enhance both internal operations and customer interactions by deploying AI Agents—sophisticated virtual assistants powered by Large Language Models (LLMs)?

In an article we published on Medium we detail the underlying technology architecture (language models, retrieval systems, and integration layers) and the difference between using retrieval-augmented generation (RAG) versus fine-tuning an LLM. The piece also addresses security and data governance considerations, advising public LLM solutions for customer-facing scenarios and private, self-hosted models for sensitive internal knowledge. Ultimately, the article highlights that AI Agents, when properly designed and integrated, can serve as “virtual gurus” to streamline access to information, improve decision-making, and foster innovation within an organization.